At Tuyashop.pk, we value our customers and are committed to providing the best shopping experience. If you are not fully satisfied with your purchase, we offer a clear and straightforward refund policy to ensure that your concerns are addressed.
Eligibility for Refund:
You can request a refund for products purchased on Tuyashop.pk within 7 days from delivery.
Products must be unused, unopened, and in their original condition with all tags and packaging intact.
To initiate a refund, a valid proof of purchase (order number or receipt) is required.
Non-Refundable Items:
Products that have been opened, used, or damaged due to customer mishandling are non-refundable.
Items such as electronics, software, custom orders, or special promotions may not be eligible for refund.
Refund Process:
To initiate a refund, please contact our customer service team at info@tuyashop.pk or call us at [923299444884] with your order details.
Once we receive your refund request, our team will guide you through the return process.
You will be required to send the product back to us in its original, unused condition at your own expense unless the product is defective or was sent incorrectly.
After we receive and inspect the returned product, we will process your refund within 7-10 business days.
Refund Method:
Refunds will be issued to the original payment method used during your purchase. If the payment was made via credit/debit card, the refund will be processed to the same card. For other payment methods, the refund will be processed as per the payment method used.
Defective or Incorrect Products:
If you receive a defective or incorrect product, please inform us within 48 hours of receiving your order. We will arrange for a free return and provide either a full refund or replacement based on your preference. Return shipping costs for defective or incorrect items will be covered by Tuyashop.pk.
Exchanges:
If you wish to exchange a product for a different model, size, or color, please contact us within 7 days of receiving your order. Exchanges are subject to product availability, and any price difference will be applied accordingly.
How to Contact Us:
For any questions or to request a return, please reach out to our customer service team:
Email: info@tuyashop.pk
Phone: [923299444884]
We aim to ensure that your shopping experience at Tuyashop.pk is satisfying. If you are unhappy with your purchase, we are here to help resolve your concerns.
Thank you for choosing Tuyashop.pk!
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